Refund and Returns Policy

At Ranotis, we are committed to providing high-quality DIY furniture that is easy to assemble and built to last. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a hassle-free experience. Please review our policy below to understand the process and requirements for returns and refunds.

1. Eligibility for Returns

We accept returns for eligible products under the following conditions:

  • The item must be unused, unassembled, and in its original packaging.
  • Returns must be initiated within 30 days from the date of delivery.
  • The product must be in the same condition as received, with all accessories, manuals, and components included.
  • Clearance items, custom-made furniture, and personalized products are not eligible for returns.

If your item meets these criteria, please proceed with the return process outlined below.

2. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us – Email us at info@ranotis.xyz or call (985) 643-7954 with your order details and reason for return.
  2. Receive Return Authorization – Our support team will provide you with a Return Authorization Number (RAN) and return instructions.
  3. Ship the Item – Pack the item securely in its original packaging and send it to: Ranotis Returns Department
    5813 Cedar Creek Rd, New Orleans, LA 70123-6098, USA
  4. Provide Tracking Information – Share the tracking number with our team for efficient processing.

Important: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund:

  • Approval & Processing – If the return meets all eligibility criteria, we will issue a refund to your original payment method within 5-10 business days.
  • Deductions – Original shipping fees are non-refundable, and a restocking fee of 10% may apply in certain cases.
  • Rejections – If the return does not meet our conditions, we will notify you, and the item may be sent back at your expense.

4. Exchanges & Replacements

If you received a defective or incorrect item, we offer free replacements. Contact our support team within 7 days of delivery to arrange for an exchange.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Assembled or used furniture
  • Clearance, sale, or final-sale items
  • Custom or made-to-order products
  • Gift cards
  • Damaged products due to misuse or improper assembly

6. Damaged or Missing Items

If your order arrives damaged or with missing parts, please contact us within 48 hours of delivery with photos of the damaged item. We will arrange a replacement or partial refund as appropriate.

7. Cancellation Policy

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • After 24 hours, cancellations may be subject to a restocking fee.

8. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us:

📍 Address: 5813 Cedar Creek Rd, New Orleans, LA 70123-6098, USA
📞 Phone: (985) 643-7954
✉ Email: info@ranotis.xyz
🌐 Website: www.ranotis.xyz

We appreciate your trust in Ranotis and are committed to ensuring a smooth shopping experience. Thank you for choosing our DIY furniture solutions!