Return and Refund Policy – Ranotis Party Accessories

At Ranotis (https://ranotis.xyz/), we are committed to providing high-quality party accessories that make your events truly special. However, we understand that sometimes things don’t go as planned. To ensure our customers feel confident when shopping with us, we offer a clear and straightforward return and refund policy.

Return Policy

If you are not entirely satisfied with your purchase, you have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging.

Please note:

  • Custom-made and personalized items cannot be returned unless there is a manufacturing defect.
  • Sale items are final and not eligible for return or exchange.

How to Initiate a Return

  1. Contact us: Send an email to info@ranotis.xyz or call us at +1 918 543 4373 within 30 days of your purchase to initiate the return process.
  2. Prepare the item: Ensure the product is unused and in its original condition.
  3. Shipping the item: Once we approve your return, ship the product back to us at: 2404 Westover Rd, Austin, TX 78703, USA.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

Refund Policy

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.

Non-Refundable Items Include:

  • Shipping costs
  • Custom or personalized products
  • Sale items

Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done this and still have not received your refund, please contact us at info@ranotis.xyz or call +1 918 543 4373.

Contact Us

If you have any questions regarding returns or refunds, don’t hesitate to reach out to us:

  • Address: 2404 Westover Rd, Austin, TX 78703, USA
  • Phone: +1 918 543 4373
  • Email: info@ranotis.xyz

We value your satisfaction and strive to make your shopping experience with Ranotis as smooth as possible. Thank you for choosing Ranotis Party Accessories for your event needs!